Contact Keystone First Community HealthChoices
Have a question or want more information about Keystone First Community HealthChoices? Use the contact information below to get in touch.
- Provider Services: 1-800-521-6007
- Participant Services: 1-855-332-0729 (TTY 1-855-235-4976)
- Provider Emails:
- For medical providers: provider.communications@keystonefirstchc.com
- For LTSS providers: chcproviders@keystonefirstchc.com
Our address
Reach us by mail at:
Keystone First Community HealthChoices
200 Stevens Drive
Philadelphia, PA 19113
Participants
If you have a question about your benefits or how to join Keystone First Community HealthChoices, check your Participant handbook (PDF).
By email
If you can't find an answer in your Participant handbook (PDF), send us a secure email through our secure contact form.
By phone
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For questions about... |
Call... |
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Keystone First Community HealthChoices, your benefits or how to join |
Keystone First Community HealthChoices Participant Services: |
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Your health when you can't get in touch with your primary care provider (PCP) |
Nurse Call Line: |
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Setting up a ride to a doctor's appointment |
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Your pharmacy benefits |
Keystone First Community HealthChoices Participant Services: 1-855-332-0729 (TTY 1-855-235-4976) |
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Filing a grievance |
Keystone First Community HealthChoices Participant Services: |
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Suspected fraud or abuse |
Fraud Hotline: |
Providers
If you can't find an answer in your provider manual (PDF).
By email
- For medical providers: provider.communications@keystonefirstchc.com
- For LTSS providers: chcproviders@keystonefirstchc.com
By phone
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For questions about... |
Call... |
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Keystone First Community HealthChoices |
Provider Services: |
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Prior authorizations |
Utilization Management: |
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Prior authorization after hours |
Nurse Call Line: |
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Peer-to-Peer Hotline |
Peer-to-Peer Hotline: |
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Claims |
Provider Services: |