Contact Keystone First Community HealthChoices

Have a question or want more information about Keystone First Community HealthChoices? Use the contact information below to get in touch.

Our address

Reach us by mail at:

Keystone First Community HealthChoices
200 Stevens Drive
Philadelphia, PA 19113

If you have a question about your benefits or how to join Keystone First Community HealthChoices, check your Participant handbook Opens a new window (PDF).

If you can't find an answer in your Participant handbook Opens a new window (PDF), send us a secure email through our secure contact form.

For questions about...	Call...
Keystone First Community HealthChoices, your benefits or how to join	Keystone First Community HealthChoices Participant Services: 1-855-332-0729 (TTY 1-855-235-4976)
Your health when you can't get in touch with your primary care provider (PCP)	Nurse Call Line: 1-855-332-0117
Setting up a ride to a doctor's appointment	Online: Medical Assistance Transportation Program (MATP) Opens a new window
Your pharmacy benefits	Keystone First Community HealthChoices Participant Services: 1-855-332-0729 (TTY 1-855-235-4976)
Filing a grievance	Keystone First Community HealthChoices Participant Services: 1-855-332-0729 (TTY 1-855-235-4976)
Suspected fraud or abuse	Fraud Hotline: 1-866-833-9718

If you can't find an answer in your provider manual Opens a new window (PDF).

For questions about...	Call...
Keystone First Community HealthChoices	Provider Services: 1-800-521-6007
Prior authorizations	Utilization Management: 1-800-521-6622
Prior authorization after hours	Nurse Call Line: 1-855-332-0117
Peer-to-Peer Hotline	Peer-to-Peer Hotline: 1-800-521-6622
Claims	Provider Services: 1-800-521-6007