Welcome, Providers
Public health emergency ending: What you need to know
As you know, the Pennsylvania Department of Human Services (DHS) was able to keep Medical Assistance (MA) coverage open for most people during the COVID-19 Public Health Emergency (PHE) even if they were no longer eligible for MA. DHS is now in the process of making sure that everyone who is receiving MA is still eligible by reviewing each person’s information.
Latest updates
- 2025 HCBS Provider Claims Filing Instructions announcement (PDF)
- The 2025 Medical Provider Claims Filing Instructions are now available online. (PDF)
- 2025 Dental Supplement Announcement (PDF)
- Update: Formulary Changes (PDF)
- Provider Manual announcement (PDF)
- Spring issue of Connections available online (PDF)
Coronavirus (COVID-19)
Important reminders
- J Code Prior Authorization Transition Update (PDF)
- Frequently Asked Questions — Service Authorizations, HHA eXchange, Reporting Critical Incidents, and Billing (PDF)
Important information
- Claims and billing
- Not yet a provider?
- Provider reference guide (PDF)
- Provider resources
- Training and education
- What you need to know about CHC
Quick contact information
- Provider Services: 1-800-521-6007
- Credentialing: 1-800-642-3510, Option 1
- LTSS providers email: chcproviders@keystonefirstchc.com
- Long-term services and supports (LTSS) account executives (PDF)
- Medical providers email: provider.communications@keystonefirstchc.com
- Medical provider account executives (PDF)
For additional information on Community HealthChoices, visit the Department of Human Services’ Community HealthChoices information page and list of publications.