Your ID Cards

When you become a Participant with Keystone First Community HealthChoices (CHC), you will get an ID card. This is the card you will use to get the health care benefits and services that are covered by Medical Assistance. 

Which ID cards you get depend on what kind of health care coverage you have. The following are the different cards you may have, what they mean and when to use them.

When you have Medical Assistance and you have picked Keystone First CHC as your health plan...

There are 2 important cards you will get:

1. Keystone First CHC ID card.
2. ACCESS or EBT card.

You should have received your Keystone First CHC ID card in the mail. If you have not received your ID card yet, or if the card is lost or stolen, please call Participant Services at 1-855-332-0729 (TTY 1-855-235-4976). You can still get health care services while you wait for your card.

Your Keystone First CHC ID card is what you use to get the benefits and services you need that are covered by Medical Assistance.

Keystone First CHC ID cards issued before June 11, 2021, look like this:

Keystone First CHC ID cards issued June 11, 2021, and after look like this:

You also will have an ACCESS or EBT card from the Pennsylvania Department of Human Services (DHS).

If you have not received your ACCESS or EBT card, or if it is lost or stolen, please call your case worker at your County Assistance Office for help. You can still get health care services while you wait for your card.

It’s important to always carry both cards with you. There are times when you will need to show both ID cards to get the Medical Assistance benefits and services you need.

When you have Medicare and Medical Assistance, and you have picked Keystone First VIP Choice as your Medicare health plan and Keystone First CHC as your Medical Assistance health plan…

There are 3 important cards you will get:

You should have received your Keystone First ID card in the mail. If you have not received your ID card yet, or if it is lost or stolen, please call Participant Services at 1-800-450-1166 (TTY 711). You can still get health care services while you wait for your card. Your Keystone First ID card is what you use to get the benefits and services you need that are covered by either Medicare or Medical Assistance.

ID cards issued before June 11, 2021, look like this:

ID cards issued June 11, 2021, and after look like this:

You should also have a Medicare card from the Centers for Medicare & Medicaid Services (CMS). This is sometimes called your “red, white, and blue” card.

Please do not carry your Medicare card with you. Keep it in a safe place. You will not need this card to get benefits and services, but you do need to keep it.

Your Medicare card will look something like this:

Finally, you should have an ACCESS or EBT card from the Pennsylvania Department of Human Services (DHS). If you have not received your ACCESS or EBT card, or if it is lost or stolen, please call your case worker at your County Assistance Office for help. You can still get health care services while you wait for your card.

It’s important to always carry all of your health plan ID cards and ACCESS or EBT card with you. There are times when you will need to show all ID cards to get the benefits and services you need.