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Contact Keystone First Community HealthChoices

Have a question or want more information about Keystone First Community HealthChoices? Use the contact information below to get in touch.

Our address

Reach us by mail at:

Keystone First Community HealthChoices
200 Stevens Drive
Philadelphia, PA 19113

Participants

If you have a question about your benefits or how to join Keystone First Community HealthChoices, check your Participant handbook (PDF).

By email

If you can't find an answer in your Participant handbook (PDF).

By phone

For questions about...

Call...

Keystone First Community HealthChoices, your benefits or how to join

Keystone First Community HealthChoices Participant Services:
1-855-332-0729 (TTY 1-855-235-4976)

Your health when you can't get in touch with your primary care provider (PCP)

Nurse Call Line:
1-855-332-0117

Setting up a ride to a doctor's appointment

Online: Medical Assistance Transportation Program (MATP)

Your pharmacy benefits

Keystone First Community HealthChoices Participant Services: 1-855-332-0729 (TTY 1-855-235-4976)

Filing a grievance

Keystone First Community HealthChoices Participant Services:
1-855-332-0729 (TTY 1-855-235-4976)

Suspected fraud or abuse

Fraud Hotline:
1-866-833-9718

Providers

If you can't find an answer in your provider manual (PDF).

By email

By phone

For questions about...

Call...

Keystone First Community HealthChoices

Provider Services:
1-800-521-6007

Prior authorizations

Utilization Management:
1-800-521-6622

Prior authorization after hours

Nurse Call Line:
1-855-332-0117

Peer-to-Peer Hotline

Peer-to-Peer Hotline:
1-800-521-6622

Claims

Provider Services:
1-800-521-6007